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Cultural Competency


Cultural competence is “a set of congruent behaviors, attitudes, and policies that come together in a system, agency, or among professionals that enables effective work in cross-cultural situations.”


National Center for Cultural Competence
The NCCC provides national leadership and contributes to the body of knowledge on cultural and linguistic competency within systems and organizations. Major emphasis is placed on translating evidence into policy and practice for programs and personnel concerned with health and mental health care delivery, administration, education, and advocacy.

A Guide for Advancing Family Centered and Culturally and Linguistically Competent Care
This guide reviews what is known about family-centered practices and cultural and linguistic competence. A framework and strategies are provided that service providers and organizations can use to integrate these concepts into their care.

Getting Started – Planning, Implementing and Evaluating Culturally and Linguistically Competent Service Delivery Systems for Children with Special Health needs and Their Families
This checklist is designed to assist organizations and systems of care to develop policies, structures and practices that support cultural and linguistic competence, focusing on systems of care and organizations concerned with the delivery of services and supports to children with special health care needs and their families.

Getting Started – Planning, Implementing and Evaluating Culturally and Linguistically Competent Service Delivery Systems for Children with Special Health needs and Their Families
This checklist is designed to assist organizations and systems of care to develop policies, structures and practices that support cultural and linguistic competence, focusing on systems of care and organizations concerned with the delivery of services and supports to children and youth with emotional, behavioral & mental disorders and their families.

A Guide for Using the Cultural and Linguistic Competence Family Organization Assessment Instrument
There are many tools and instruments to assess organizational cultural and linguistic competence. However, none has been specifically developed to address the unique functions of family organizations concerned with children and youth with mental, emotional and behavioral health disorders, special health care needs, and disabilities. The CLCFOA was developed to fill this void.

Cultural and Linguistic Competence Checklist for MCH Training Programs
In support of this objective, the National Center for Cultural Competence (NCCC), with input from an expert MCH faculty workgroup, developed a set of checklists to assess cultural and linguistic competence within the MCH Training Program. Each checklist addresses a different aspect of the infrastructure, function, policy, and practice of training programs. The checklists are not designed to measure the cultural and linguistic competence of a given program; rather, they provide a structure for discussion and self-examination to facilitate programmatic and organizational change. The themes for each checklist were chosen with input from the expert work-group and include the following:

A Guide to: Planning and Implementing Cultural Competence Organizational Self-Assessment
This document offers guidelines to inform organizational self-assessment in cultural competence, specifically, it presents a rationale for organizational self-assessment, essential elements of the process, benefits, and useful steps in planning and implementation of an organizational self-assessment.

Policy Brief: Rationale for Cultural Competence in Primary Care
This Brief presents the rationale to incorporate cultural and linguistic competence into the values, policies, structures, and practices of primary care organizations, delivering both health and mental health care services.

Mutliethnic Advocates for Cultural Competence
To enhance the quality of care in Ohio’s health care system and to incorporate culturally competent models of practice into the systems and organizations that provide services to Ohio’s diverse populations.

Cultural Competence: The Nuts & Bolts of Diversity & Inclusion
Cultural competence is at the heart of managing diversity. While a few people seem to be born with cultural competence, the rest of us have had to put considerable effort into developing it. This means, in part, doing a lot of personal work on our biases and prejudices, searching for role models, and taking advantage of opportunities to share our passion for cultural competence with colleagues. Mostly, it means a commitment to learning about cultural differences, developing cross-cultural skills, and learning from our mistakes along the way. More…

Primer: Cultural Competency and Health Literacy
This resource is intended to help health professional educators, students, and practicing health professionals. The aim is to provide users with a conceptual framework, along with sufficient content and resources, to enable them to integrate cultural and health literacy competency into everyday healthcare practice.

National Standards for Culturally and Linguistically Appropriate Services in Health and Health Care: Compendium of State-Sponsored National CLAS Standards Implementation Activities
This Compendium includes information from 32 states and describes more than 170 activities. The activities fall into three major categories:

  • Policies, Planning and Collaboration
  • Dissemination
  • Training and Technical Assistance

Tracking CLAS Tool
An interactive map that allows users to track state efforts to promote and / or implement culturally and linguistically appropriate services. The map allows users to learn about legislative activity and enacted legislation related to cultural competency training as well state-sponsored National CLAS Standards implementation activities.